Privacy Policy

Last updated: Aug 01 2025

This Privacy Policy explains how Smith Brothers Appliance Repair (the "Company", "we", "us") collects, uses, and shares information when you use our websites and services, including https://oc-repair.com and https://lg.care (the "Sites"), and when you receive SMS messages from us.

1. Scope

This Policy covers information we collect online, by phone, and through our SMS program for appointment confirmations, reminders, technician updates, and service follow ups. No marketing messages are sent under this program.

2. Information we collect

  • Information you provide: name, phone number, email, service address, appliance details, appointment date and time window, notes you enter, and your communications with us.
  • Consent records: timestamped consent and opt out logs, checkbox status, page URL, IP address, and user agent captured at enrollment or opt out.
  • Usage and device data: pages visited, referral URLs, browser and device characteristics, and cookie identifiers.
  • Message metadata: delivery status, timestamps, and carrier information provided by our messaging provider and mobile carriers.

3. How we use information

We use information to:

  • book, confirm, remind, and manage appointments
  • send transactional SMS updates and respond to your requests
  • provide service, troubleshooting, and support
  • maintain safety, prevent fraud, and comply with law
  • keep consent and opt out records and improve our services

4. SMS program terms

Program description. Transactional SMS related to appointment confirmations, reminders, technician on the way notices, and follow ups.
How you opt in. You opt in on our booking pages, including https://oc-repair.com/form.html and https://lg.care/appointment.html, by entering your phone number and ticking an unchecked consent checkbox next to the disclosure shown on the page. We use first party opt ins only and do not use purchased or shared lists.
Disclosure shown next to the checkbox.
"By checking this box, you agree to receive SMS messages from Smith Brothers Appliance Repair about your appointments and service updates. Message frequency varies, up to 4 messages per appointment. Msg and data rates may apply. Reply STOP to cancel, HELP for help. See Terms and Privacy Policy."
Frequency. Message frequency varies and is typically up to 4 messages per appointment.
Cost. Msg and data rates may apply.
Opt out. Reply STOP to any message to opt out. Supported keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. After you opt out you will receive a final confirmation and no further messages unless you opt in again by replying START or re enrolling on our site.
Help. Reply HELP for help. Supported help keywords: HELP, INFO.
Links. We include only branded links hosted on oc-repair.com or lg.care. We do not use public URL shorteners.
Carrier notice. Carriers are not liable for delayed or undelivered messages.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the Sites, remember your preferences, and understand usage. You can control cookies through your browser settings, but some features may not work if you disable cookies.

6. How we share information

We do not sell or share your personal information for cross context behavioral advertising. We share information with:

  • Service providers that help us operate our services, such as hosting, analytics, scheduling, and messaging. Our SMS messages are delivered through a third party messaging provider (such as Twilio) and mobile carriers.
  • Professional advisors and authorities when required by law, to protect rights and safety, or in connection with a business transaction.

7. Data retention

We retain personal information for as long as needed to provide services and meet legal, accounting, or reporting requirements. We retain consent and opt out records and basic message metadata for at least 24 months for compliance and audit.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

9. International transfers

If you access the Sites or receive messages outside the United States, your information may be processed in the United States or other jurisdictions that may have different data protection laws.

10. Your rights and choices

  • Access, correction, and deletion. You can request access to, correction of, or deletion of your information.
  • Opt out of SMS. Reply STOP at any time.
  • Do Not Track and GPC. Our Sites do not currently respond to browser Do Not Track signals, but we will honor applicable Global Privacy Control signals where required.

California residents can exercise rights under the California Consumer Privacy Act as amended by the CPRA. We do not sell or share personal information as those terms are defined by the CPRA. To submit a request, use the contact methods below. We will verify your request as required by law and will not discriminate against you for exercising your rights.

11. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

12. Changes to this Policy

We may update this Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Your continued use of the services after changes means you accept the revised Policy.

13. Contact us

If you have questions about this Policy or our privacy practices, contact us:

Email: admin@oc-repair.com
Phone: (877) 539-6404
Support hours: Mon - Fri, 9:00 am - 6:00 pm PT