Last updated: Aug 01 2025
These Terms and Conditions govern your use of the services provided by Smith Brothers Appliance Repair ("Company", "we", "us") on https://oc-repair.com and related sites.
You must be at least 18 years old to use our services. You agree to use the services only for lawful purposes and in accordance with these Terms.
You are responsible for the accuracy of the information you provide, including your mobile number and email. By providing a mobile number, you confirm it belongs to you and you are authorized to enroll it in our SMS program.
Transactional SMS related to appointment confirmations, reminders, technician updates, and follow ups. No marketing under this program.
We send messages about appointment confirmations, reminders, technician on-the-way notices, and post-service follow ups.
You opt in on our booking page at https://oc-repair.com/form.html by entering your phone number and ticking an unchecked consent checkbox next to the disclosure shown on the page. We use first-party opt-ins only and do not use purchased or shared lists.
Message frequency varies and is typically up to 4 messages per appointment.
Msg and data rates may apply from your carrier.
You can opt out at any time by replying STOP to any message. Supported keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. After you opt out, you will receive a final confirmation message and will not receive further messages unless you opt in again by replying START or re-enrolling on our site.
For help, reply HELP to any message. Supported help keywords: HELP, INFO.
We include only branded links hosted on our domain https://oc-repair.com. We do not use public URL shorteners.
Carriers are not liable for delayed or undelivered messages.
If you change or deactivate your mobile number, you agree to update your account and remove the old number from our program.
Your use of the services is also governed by our Privacy Policy at https://oc-repair.com/privacy. It describes what data we collect, how we use it for SMS delivery, retention periods, and your choices, including opt out.
You agree not to misuse the services, interfere with others, harvest data, or attempt to bypass security. You may not use the services for unlawful, fraudulent, or abusive activity.
If you have questions or need assistance, contact us at admin@oc-repair.com or (877) 539-6404. Support hours: Mon - Fri, 9:00 am - 6:00 pm PT.
We may modify or suspend the SMS program or these Terms at any time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the services after changes means you accept the revised Terms.
The services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties and limit liability for indirect, incidental, or consequential damages.
These Terms are governed by the laws of California. Any disputes will be resolved in the courts located in California, unless a different forum is required by applicable law.